Wrong Product List
This addon for CS-Cart helps customers to directly give feedback using validation for security on the ordered product page if they receive the wrong product
The Wrong Product Feedback Addon for CS-Cart lets customers report when they receive the wrong product directly from the ordered product page. Each submission passes reCAPTCHA (anti-bot) validation to keep feedback genuine and secure, and once an admin reviews and approves it, the customer earns reward points that the admin sets in the addon's settings. It is aimed at store owners who want a structured way to capture wrong-product complaints while encouraging shoppers to stay engaged. The addon is fully compatible with CS-Cart Multi-Vendor.
Wrong Product Feedback Addon for CS-Cart helps customers to directly give feedback using the reCAPTCHA validation for security on the ordered product page if they receive the wrong product. After your feedback is reviewed and approved by the admin, the customer gets reward points.
With addon, your store can maintain high standards of customer service while encouraging active engagement from your shoppers.
Features:
- Give Feedback Easily: Customers can submit feedback if they receive the wrong product.
- Secure Validation: Includes reCAPTCHA (antibot) verification for safe and genuine feedback.
- Reward Points Setting: Admin can set the reward points from the settings tab.
- Earn Rewards: Customers receive reward points once their feedback is reviewed and approved.
- Integration: Fully compatible with CS-Cart Multi-Vendor.
Installation:
How to install Addon
https://store.ecarter.co/blogs/how-to-install-addon
How addon Works
- Open the addon.
- Items for menu: you can directly access the feedback(products) log page in the product tab through this link.
- Switch on the settings tab.
- Reward points: Set the reward points.
- Open the recaptcha addon to create the recaptcha.
- Switch the settings tab.
- Click on the here link to create the site key and secret key for reCAPTCHA v2.
- Click on Get Started.
- Label: Write the name of the label.
- Recaptcha: select the challenge v2.
- Domains: Add the domain name.
- Write the project name.
- Click on the submit button.
- Copy the site key and secret key.
- Enter the secret key.
- Enter the site key.
- Click on the save button.
- Wrong feedback form: Select the reCAPTCHA v2.
- Do not use verification if the user is logged in: Disable this setting.
- Go to Storefront
- Open the product and Click on the Wrong Product.
- you can give feedback for wrong product.
- Click on the antibot validation.
- Click on the submit feedback.
- Admin approves your feedback on feedback page under the product menu.
- After approving the feedback for the wrong product click on the My Account on a storefront.
- Here you see the Set reward points in My Points option.
Addon-Version:
Version-1.0
Supported Versions:
CS-Cart, CS-Cart Multivendor 4.8.x, 4.9.x,4.10x,4.11x,4.12,4.13x, 4.14x, 4.15x, 4.16x, 4.17x 4.18x
Support:
This app is developed and published by Ecarter Technologies Pvt. Ltd., a CS-Cart developer. You are guaranteed quality add-ons.
Frequently asked questions
How do customers submit feedback about a wrong product?
Customers report a wrong product directly from the ordered product page. Every submission is protected by reCAPTCHA v2 validation, so only genuine, verified feedback reaches the admin.
How do reward points work?
The admin sets the number of reward points from the addon's settings tab. Customers receive those points only after their feedback has been reviewed and approved by the admin.
Is the addon compatible with CS-Cart Multi-Vendor?
Yes. The Wrong Product Feedback Addon is fully compatible with CS-Cart Multi-Vendor.
What setup does the addon require?
After installing the addon, you enable it and set the reward points on the settings tab, then configure reCAPTCHA by creating a site key and secret key for reCAPTCHA v2 (selecting the v2 challenge and adding your domain). Installation steps are covered in the how-to-install guide at store.ecarter.co/blogs/how-to-install-addon.
Kajal is a Technical Content Writer at Ecarter Technologies. She writes technical documentation and in-depth guides on eCommerce platforms, mobile commerce and AI in online retail.