The CS-Cart Wrong Product List Addon allows customers to easily report if they receive the wrong product. Using secure reCAPTCHA verification, feedback is submitted directly from the ordered product page. Once the admin reviews and approves the feedback, customers earn reward points as a token of appreciation.
This addon helps your store maintain excellent customer service, resolve issues quickly, and encourages shoppers to actively participate and engage with your store. It creates a smoother experience for both customers and admins while building trust and loyalty.
Features:
- You can give feedback if you receive the wrong product.
- Complete the antibot validation process.
- Set the reward points in the settings tab.
- After feedback approval, customers get their reward point
- Well integrated with CS-Cart multi-vendor.
Frequently asked questions
How do I install the Wrong Product List add-on after buying it?
You install it through the standard CS-Cart add-on upload in your admin panel, then enable it and set your reward points in the settings tab. Ecarter provides installation documentation and help if you need it during setup.
Is Wrong Product List compatible with my CS-Cart version and edition?
It is built for CS-Cart and integrates with CS-Cart Multi-Vendor, and it also suits Standard, Plus, and Ultimate storefronts. Share your exact CS-Cart version and edition and we will confirm compatibility before you buy.
Who provides updates and support for this add-on?
It is developed and supported by Ecarter Technologies, with support for future CS-Cart versions. Help is available by email, and SLA-backed support is available through a retainer.
Can the reward-points or reporting behaviour be customised for my store?
The add-on lets you set the reward points customers earn after admin approval, and the reCAPTCHA/antibot verification is included as standard. Any further custom changes to the reporting flow or reward logic are available on request.
