The CS-cart cancel order request addon allows customers to easily cancel their orders. Customers can cancel their orders in accordance with the conditions given by admin such as timeframe, minimum and maximum prices, order status and notifications for themselves and the vendors. This process makes order cancellation smooth and convenient and ensures a hassle-free experience for customers and administrators. The addon makes it easier for customers to ask for order cancellation right on the storefront. However, it depends on the admin whether to approve or disapprove the request. Additionally, the addon ensures that both admin and vendor receive email notifications about the customer’s actions during and after the cancellation process.
Features
- Addon enables customers to simply cancel their order.
- Works smoothly with CS-cart multivendor
- Admin provides conditions for customers based on timeframe, minimum and maximum prices, order status etc.
- Setting of time duration for order cancellation includes an option to customize the timeframe up to days, and hours.
- The two settings for minimum and maximum prices ensure that the order must fall within this price range, neither below the minimum nor exceeding the maximum set value.
- Order status helps the admin to identify the customer status as “Open”, “Paid”, “Complete” etc. Customers can request cancellation only if their order matches these status.
- Admin and vendors can receive the notifications through mail of each action taken by customers for order cancellation.
- Customer can select valid reason for canceling the order.
- The Admin has the authority to approve or disapprove the cancel order request, after which status of the order automatically changes to “canceled”.
Frequently asked questions
How do I install the Cancel Order Request add-on after purchase?
It installs through the standard CS-Cart add-on upload in your admin panel, after which you configure the cancellation conditions such as timeframe, minimum/maximum prices, order status, and notifications. Ecarter provides installation documentation and help if you run into any issues during setup.
Is Cancel Order Request compatible with my CS-Cart version and edition?
The add-on works with CS-Cart and integrates smoothly with CS-Cart Multi-Vendor, including vendor email notifications during the cancellation process. Share your exact CS-Cart edition (Standard, Plus, Ultimate, or Multi-Vendor) and version and we'll confirm compatibility before you buy.
Who provides updates and support for this add-on?
The add-on is developed and supported by Ecarter Technologies, with support for future CS-Cart versions. Help is available by email, and an SLA-backed retainer is available if you need guaranteed response times.
Can the cancellation rules or workflow be customised for my store?
The add-on already lets admins set conditions such as timeframe (in days and hours), price limits, order status, and approve/deny control over each request. If you need behaviour beyond these built-in settings, custom changes are available on request from Ecarter Technologies.
