1. 12 month Support period will be provided
2. Customer have to added the Add-on/Customization name where customer wants the support period.
Frequently asked questions
How do I redeem the Support Period (12 month) after purchase, and which add-on does it cover?
The 12-month support period applies to a specific add-on or customization, so at checkout (or right after) you need to state the exact name of the add-on/customization you want covered. Support runs for 12 months from activation against that named item only.
Do I need to install anything for this product, or is it a service?
This is a support entitlement rather than a functional add-on, so there is nothing to upload into your CS-Cart or Magento admin panel. It covers the add-on/customization you nominate; if that underlying item needs installing, Ecarter provides installation docs and help for it.
Is this support valid for my CS-Cart or Magento version, including future upgrades?
It is provided and supported by Ecarter Technologies and covers the named add-on/customization on your store, including help with future versions during the 12-month term. Share your platform (CS-Cart Standard, Multi-Vendor, Plus, Ultimate, or Magento) and exact version and we'll confirm coverage.
What does the 12-month support include, and can I get custom changes done under it?
Support covers the specific add-on/customization you name for 12 months, with help available by email and an SLA-backed retainer. Custom changes are available on request; contact us with the details and we'll confirm whether they fall under support or are quoted separately.
