1. 3 month Support period will be provided
2. Customer have to added the Add-on/Customization name where customer wants the support period.
Frequently asked questions
What exactly am I buying with Support Period(3 month)?
You are buying a 3-month support period tied to a specific add-on or customization, not a new feature or standalone add-on. When ordering, you must state the name of the add-on or customization you want the support period to cover, as noted in the product description.
How do I tell Ecarter which add-on this 3-month support period applies to?
The product requires you to add the name of the add-on or customization you want supported at the time of purchase, so include that in your order details. If you are unsure how to specify it, contact Ecarter Technologies and they will confirm which product the support period should be attached to.
There is nothing to install here, so how does the support period work?
This is a support service rather than an installable add-on file, so there is no upload into your CS-Cart or Magento admin panel. During the 3-month period you can reach Ecarter Technologies by email for help with the covered add-on or customization; share your exact platform and version so they can assist accurately.
Does the support period cover new custom changes to the add-on?
The listing provides a 3-month support period for the named add-on or customization; custom changes or new development can be arranged with Ecarter Technologies on request and may be quoted separately. Contact them with your requirements to confirm what falls inside the support period versus a new customization.
