1. 6 month Support period will be provided
2. Customer have to added the Add-on/Customization name where customer wants the support period.
Frequently asked questions
How do I redeem the Support Period (6 month) after I buy it? Do I need to install anything?
This is a support entitlement, not an add-on you install, so there is nothing to upload to your admin panel. At checkout or right after purchase, provide the exact name of the Ecarter add-on or customization you want the 6-month support period to cover, and we activate support against that item.
Which add-on or customization does this support period apply to?
It applies to the specific Ecarter add-on or customization whose name you provide when purchasing, as noted in the product description. If you are unsure of the exact name, share your order details or the item as installed on your store and we will confirm the correct one before activating support.
What exactly does the 6-month support period cover, and does it include compatibility help for my CS-Cart or Magento version?
It provides 6 months of support from Ecarter Technologies for the named add-on or customization, including help via email over that period. Support covers your current CS-Cart (Standard, Multi-Vendor, Plus, or Ultimate) or Magento setup; share your exact version and platform and we will confirm what is covered.
Are new features or custom changes included in the support period?
The support period covers assistance with the existing named add-on or customization rather than building new functionality. Custom changes and enhancements are available on request from Ecarter Technologies and are quoted separately from this support purchase.
