The CS-Cart Support Ticketing System Addon helps customers, vendors, and admins communicate easily within the store. Registered users can raise support tickets directly from their account to ask questions or report issues. All tickets are neatly organized in the “Support Tickets” section, making it simple for users to track their queries and receive updates.
Admins manage tickets from the backend by assigning them to support agents, replying directly, adding internal notes, and tracking ticket progress. Vendors also have their own panel to send and respond to tickets, creating a complete, multi-user support system that keeps communication smooth and well-organized.
Features :
1. Easy Ticket Creation
Customers, vendors, and admins can create tickets quickly using a simple form available in their respective panels.
2. Assign and Manage Tickets
Admins can assign tickets to specific agents, add internal notes for teamwork, and change ticket priorities based on query type.
3. Ticket Organization
Tickets can be sorted by types such as Order Problems or Refund Requests, helping the team handle issues efficiently.
4. Email Notifications
Automatic email alerts are sent to customers, agents, and admins for new messages, replies, or updates to ensure timely responses.
5. File Attachments
Attachments can be added to ticket replies, allowing users to share files or screenshots for better clarity.
6. Collaborators and CC Emails
Admins, agents, and customers can include other users in the conversation through CC emails.
7. Trash and Restore
Tickets can be deleted and restored anytime, giving flexibility in ticket management.
8. Vendor Support Panel
Vendors can create and manage tickets directly from their dashboard to communicate easily with admins or support agents.
9. Full CS-Cart Compatibility
Fully integrated with CS-Cart Multi-Vendor and compatible with Standard, Plus, and Ultimate version
- CS-Cart
- CS-Cart Ultimate
- Multi-Vendor
- Multi-Vendor PLUS
- Multi-Vendor Ultimate
