WhatsApp Chat Support

WhatsApp Chat Support Add-on for CS-Cart allows customers to connect with support teams quickly through WhatsApp. A WhatsApp icon appears on the storefront, making it easy to start a chat. The add-on supports separate settings for the main store and individual vendors, so each seller can manage their own WhatsApp support.

The add-on includes both admin and vendor-level controls. Admin manages global settings, layout placement, redirection options, and vendor plan permissions. Vendors can update their own support number, contact image, chat text, colors, and display options from the vendor panel.

Customers either get redirected directly to WhatsApp Web or see a chat box with preset text, image, and color settings. This setup ensures quick communication, faster query resolution, and a smooth support experience through a trusted messaging platform.

Features 

• Direct WhatsApp Integration: Addon connects customers with support teams through WhatsApp instantly from the storefront.
• Redirect customer to Whatsapp Web Chat: Enable this to redirect customers directly to WhatsApp Web when they click the support icon.
• Built-in Chatbox option: When the redirect option is disabled, it opens a WhatsApp chat box with the text, colors, and support image set in the Settings tab.
• Admin-Level WhatsApp Settings: Provides global settings for the store to manage WhatsApp support.
• Layout-Based Placement: The Admin manages WhatsApp Support directly from the Layout section and controls where it appears on the storefront.
• Vendor-Level WhatsApp Support: Enables vendors to manage their own WhatsApp support settings.
• Vendor Plan Control: Admin enables or disables WhatsApp support for vendors through vendor plans.
• Vendor-Specific Contact Details: Vendors can add their own support number with country code.
• Custom Contact Image: Admin/Vendor can upload or select a contact image from local storage, server, or URL. 
• Editable Chat Content: Admin/Vendor can manage header text, subheader text, agent name, message text, and button text.
• Show or Hide Profile Picture: Option to show the agent’s profile image in the chat window.
• Show Current Time: Displays the current time inside the chatbox.
• Open Chat by Default: Automatically opens the chatbox when the page loads.
• Show Close Button: Adds a close button to hide the chat window.
• Position: Place the support icon on the left or right side of the screen.
• Header Background Color Setting: Choose the background color of the chat header.
• Header Text Color Setting: Set the color of the header text.
• Subheader Text Color Setting: Define the color for the subheader text.
• Agent Name Color Setting: Change the color of the agent name text.
• Message Text Color Setting: Customize the color of chat messages.
• Button Text Color Setting: Select the color of the chat button text.
• Footer Background Color Setting: Set the background color of the chat footer area.
• Layout Management for Multiple Storefronts: Add and manage the WhatsApp block separately for multiple storefronts.